Tanvir Hossain.

May 2019 - Present

Lead comprehensive software project management initiatives for end-to-end service assurance in DTH operations, driving digital transformation and operational efficiency.

• ▹Key Achievements & Responsibilities:
  • •Successfully launched and managed Sales & Distribution System, Workforce Management System (WFMS), Sales Force Automation (SFA), and Retail applications, improving operational efficiency by 40%
  • •Architected and deployed 12+ web applications including Approval Management System, Customer Campaign Portal, Admin Ticket System, and Sales Tracking solutions
  • •Led integration projects connecting retail sales, field force, and sales force applications with core billing systems, ensuring seamless data flow and real-time reporting
  • •Gathered and documented requirements from internal stakeholders, creating structured specifications for software vendors and development teams
  • •Managed comprehensive UAT processes, bug tracking, and resolution workflows, achieving 98% first-time acceptance rate
  • •Developed automated scripts and integrations for information management via SMS and Microsoft Teams, reducing manual reporting time by 60%
  • •Provided technical leadership to sales support and installation teams for daily operations
  • •Managed Linux and Windows server infrastructure, ensuring 99.8% uptime and implementing robust backup and disaster recovery procedures

April 2017 - Mar 2019

Led frontend, backend, and mobile development teams in delivering enterprise software solutions across healthcare and e-commerce sectors.

• ▹Key Achievements & Responsibilities:
  • •Successfully launched Electronic Medical Records (EMR) system, streamlining patient data management for healthcare providers
  • •Deployed Magento 2-based e-commerce platform (utshob.com) with integrated Android and iOS mobile applications
  • •Developed and maintained payment gateway microservices with major banks and mobile banking providers
  • •Created Software Requirements Specifications (SRS) based on client requirements and managed project delivery timelines
  • •Managed development team workflow, code reviews, and quality assurance processes

Feb 2015 - Sep 2017

Spearheaded billing system development and automation initiatives for WiMAX broadband services.

• ▹Key Contributions:
  • •Developed and maintained billing system services including payment gateway integrations, promotional volume-based services, and automated refund processes
  • •Key member of billing migration team, ensuring zero data loss and minimal service disruption during system transitions
  • •Built in-house application software to support customer service operations and internal workflows
  • •Managed all payment gateway operations and user service-related applications including bonus services and status changes

Nov 2011 - Jan 2015

• ▹Key Contributions:
  • •Monitored and performed 2nd level troubleshooting of WiMAX infrastructure on Huawei devices including ASN Gateways (WASN9770), Routers (NE40E-8/X3), Switches (S9303/S5328), and BSS nodes (DBS3900)

Aug 2008 - Nov 2011

• ▹Key Contributions:
  • •Provided first and second level support for Utimaco GSM & CDMA MSC systems, ensuring seamless integration and reliability
  • •Managed Sun Server maintenance and performed critical database backup/restore operations using tape drives
  • •Delivered 24/7 technical support and coordinated with R&D teams for implementation of critical system patches and repeated fault resolution

Nov 2006 - Jul 2008

• ▹Key Responsibilities:
  • •Monitor ISP server and client Network.
  • •Configure DNS, DHCP, Proxy, mail, ftp & web server.
  • •Providing support based on customer request.